Shar Music strives to deliver your order as quickly and safely as possible. Every item we ship has been inspected and is guaranteed, and we use trusted carriers like FedEx, UPS or the United States Postal Service to assure that your order is in good hands!
• In-stock items will ship the next business day (Monday through Friday, excluding holidays) if placed by 2pm EST.
• Backordered item(s) will ship as soon as they become available.
Standard ShippingAll orders over $45 dollars shipped to the contiguous 48 states will ship free of charge, using the best and fastest option available. (Oversized items are excluded, see below). Standard shipping typically takes between 2-10 business days to arrive, depending on location.
Expedited ShippingNext Day Shipping (1 business day) and 2 Day Shipping (2 business days) are also available to customers who place their order before 12pm EST. Shipping rate will be calculated in your cart before checkout.
Store PickupPickup at our Ann Arbor showroom is free for all orders.
Shar Music Showroom
2465 S Industrial Hwy
Ann Arbor, MI 48104
Oversized itemsAn additional handling fee may apply for oversized items (ie: a cello, cello case, full-size upright bass). Any item that will get an additional handling fee will be marked as an “Oversized Item”.
Frequently Asked Questions
Can you ship to non-contiguous states and US territories?
Yes! You will be charged the actual shipping cost to your location, as determined at checkout. We are able to ship to the following: Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), US Virgin Islands (VI), American Samoa (AS), Federated States of Micronesia (FM), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), U.S. Minor Outlying Islands (UM), or Army/Air Post Offices (APO).
Do you ship to Canada?Yes! Please note that all sale prices are in U.S. Dollars. We apply the necessary Canadian Duty and Taxes to your order for you. Orders typically arrive within 5-12 business days.
• For orders under $150, we charge a flat shipping rate of $25. For orders over $150, shipping costs will be calculated by weight in your shopping cart before checkout.
• Oversized items will be charged actual shipping costs, determined at checkout.
Do you ship Internationally?We can ship internationally. Please contact us at 734.665.7715 for more information on the best way to ship products to you.
Can I order to a PO, FPO, APO or DOP boxes?Any products without an “oversized” icon on our site can be shipped to these locations. Oversized items — cellos, basses, cello cases, etc. — cannot be shipped to PO, FPO, APO or DOP boxes.
What do I do when my items are damaged in transit by the shipping company?It is our goal to deliver every order in perfect condition. We guarantee that all items shipping from our warehouse have been inspected for quality.
Accidents can happen in transit, which is beyond Shar Music's control. We will work with each individual customer on a case by case basis, and communicate with the shipping company in whatever fashion is appropriate to try to reclaim any loss for our customers.
Please contact our Customer Care department via email at email@example.com or by phone at 800.248.7427 to start a claim. To start this process, we will need your order number and photographs of the following:
• The damaged product(s)
• The outer packing box
• The shipping label.
I received items that I didn’t order. What do I do?We deeply apologize for our error! Please contact our Customer Care department via email at firstname.lastname@example.org or by phone at 800.248.7427, and we'll correct the error as quickly as possible.
Can I place an order for a shipping address that's different from my billing address?Yes, you can select the option to ship to an address other than your billing address during checkout.
My order says “order shipped or order completed”, but I didn't receive my package. What do I do?If you haven’t received your order within 7 days of the expected delivery date, please contact our Customer Care department via email at email@example.com or by phone at 800.248.7427,please contact us at firstname.lastname@example.org or 800-248-7427. Our staff will replace your order at no charge to you.
If you set your order to require signature confirmation but missed your delivery window, this will be viewed as refusal for delivery. In this case, the customer will be responsible for any extra shipping charges.