Please inspect your strings immediately upon receipt. Installed strings are not returnable, unless they break within the first 30 days after purchase.
30-Day String Return Policy
Unopened strings may be returned within 30 days, so that we may supply all our customers with the freshest possible strings. Because of tonal qualities of each instrument are unique, we cannot accept string returns for reasons of tone, including false strings.
If you have any questions about this product's warranty or to make a return, please contact our Customer Service Department at 800.248.7427 or email us at email@example.com