At Shar Music, it is our goal to set each of our customers up for success. If an item is not working out for you, we're here to help however we can!
With a couple of reasonable exceptions outlined later on this page, items purchased from our website and showroom can be returned within 30 days for a full refund if you're not satisfied, so shop with confidence!
Frequently Asked Questions
Why didn’t I get a receipt or packing list with my order?To help reduce our environmental impact, we’ve gone paperless! To view order and payment details, log in to your account and navigate to My Account > Purchases > Purchase History from the upper right hand dropdown menu. This is also where to go if you need to initiate a return.
Can I return a newly purchased item?Yes! Shar Music's return policy includes a 30 Day Guarantee for all orders placed. Orders returned in "like new" condition with original packaging within this 30 day window will receive a full refund. Shipping charges for returns are the customer's responsibility, and will not be refunded.
Items returned in less than "like new" condition — basically, any condition that prevents us from shipping your returned item to the next customer who orders it — are subject to a 30% restocking fee. If you're just trying out something new, but not sure it's for you, please open the packaging and handle the item carefully to avoid damage.
Can I return an instrument, bow, or outfit?Yes! We do everything we can to ensure that all of our instruments and bows are in excellent condition upon shipping. We're confident in our inspection and packing processes, and offer our 30 day guarantee based on this confidence.
Any returned instruments and bows are expected to be received in "like new" condition. Any damages will result in depreciation costs being deducted from your refund amount, up to 50% of the retail price depending on condition. Your price at time of purchase will be the basis against which depreciation costs are considered.
Can I return used rosin, used strings, or digital downloads?Unfortunately, we are unable to accommodate the return of these items used. In the case of rosin, "used" is defined as the rosin's surface being marked with scratches, lines, or other signs of use. For strings, "used" is defined as having winding ends, curled ends on the pegbox side, etc. There are no refunds or returns for digital downloads.
Can I return cleaner, polish, or cleaning cloths?Cleaner, polish, and cleaning cloths can be returned unused and in their original packaging. A 30% restocking fee will be deducted from your refund if the product is returned in any condition less than "like new". Shipping charges for returns are the customer's responsibility, and will not be refunded.
How do I initiate a return?Return requests are initiated as follows:
1) Log in to your Shar Music account.
2) Go to My Account > Purchases > Purchase History from the dropdown menu on the upper right side of the page. Find the order that has the item(s) you want to return, and follow the instructions on the page. Once your return request has been approved, we will email you the return instructions. Your refund can take between 7-14 business days.
Who pays for return shipping?The customer is responsible for return shipping charges.
Can I return a gift card?Gift cards cannot be returned or exchanged for cash.
If I miss the window for a promotional discount, can I receive a partial refund to receive my items at the discounted price?No, we are unable to refund the difference if your order was placed outside of a discount/promotional window. We encourage all of our customers to join our email list, so you never miss a chance for our best prices!
How do I cancel or change my order?If you need to cancel or change your order, please call our Customer Care line at 800.248.7427 as soon as possible, and one our representatives will help you make any changes.
Depending on timing, and since we make every effort to ship orders as quickly as possible, we might not be able to prevent your order from shipping in time. Whatever the case, our representatives will help to find a solution.