Domestic/Canadian Orders
International Orders
Backorders
Payment Options
Other Terms

Domestic/Canadian Orders


Online Orders

The Shar Music website (sharmusic.com) provides access to our entire catalog selection with secure ordering. Simply enter our online store, find the products you would like to purchase, add them to your shopping cart, and check out!

Phone Orders

Please call or 800.248.SHAR (7427) within the USA or Canada or 734.418.9478 elsewhere. Our Contact Center is open Monday-Friday, 10am-6pm EST.

A recording device is available to take your order outside of business hours. If you leave your order on our voicemail system, please be sure to include the following information:

1. Full Name
2. Account number (if you have it)
3. Full Billing Address
4. Full Shipping Address-if different (note: UPS or FedEx does not deliver to PO boxes)
5. Daytime telephone number with area code
6. Valid credit card number with expiration date
7. Items being ordered (item or product numbers if applicable) with full description
8. Ship method desired (economy, express, 2nd day air, or next day)

International Orders


As of August 24, 2012, Shar Music can only ship orders within the United States, USA territories and Canada. We apologize but our shipping service outside the US/Canada has been discontinued. We regret any inconvenience, and hope to offer the service again in the future.

If you have contacts within the United States who are able to forward your order to your international destination, SHAR's secure web checkout will still accept foreign billing addresses if the shipping address provided is within the United States or Canada.

Backorders


Backordered items in your order will ship automatically once they become available. You have not been charged for these backordered items; you will only be charged for items once they have been shipped. We do not require you to pay any extra shipping and handling costs for backordered items. Due to the handcrafted nature of many of our items, out of stock items may take 60 to 90 days to become available. You may cancel a backorder at any time. Please note we cannot ship backorders internationally, including Canada.

Payment Options


Internet Orders

We accept Visa, Mastercard, American Express and Novus/Discover Card.

Phone, Fax, Email, or Mail Orders

We accept Visa, Mastercard, American Express and Novus/Discover Card. We also accept check or money order payable in US funds and drawn on a US bank.

Canadian Orders

All prices are displayed in USD. All Canadian orders are processed in US funds.

Schools and Institutions

An official, approved Purchase Order or prepayment is required. Shipments are made FOB Ann Arbor, MI. School bids are welcome! Please call 866.742.7261 to talk to a schools specialist for more information.

Other Terms

Please see our complete Purchasing & Service Terms.

Taxes

A 6% state sales tax will be added on orders purchased from or shipped to any Michigan address.

Canadian Orders

Shar Music ships anywhere in Canada. We are required to add duties, GST, PST, and customs fees to your order. These amounts will be calculated and confirmed for you when you place your order.

Pricing

All prices are in U.S. dollars and are accurate to the best of our knowledge. Prices do not include any taxes, duties or other fees that may be assessed by any state, federal or foreign government. We reserve the right to change prices at any time, and are not responsible for typographical errors.

Guarantee

We want you to be satisfied with anything you buy from us! Any item, except for special orders, installed strings, and opened electronic media (software, CDs, DVDs, VHS, etc.) may be returned within 30 days for refund or exchange. Any item, except strings, which proves defective in normal use during the first year may be returned for refund or exchanged, subject to SHAR's determination of the cause of failure.

String Packaging

Gut wound strings are mailed in a crush-proof plastic tube in a 6" circle when not factory developed. Straight packaging of gut wound strings is available upon request for an extra $4.00 charge.

String Returns

Please inspect your strings immediately upon receipt. Unopened strings may only be returned within 30 days, so that we may supply all our customers with the freshest possible strings. Installed strings are not returnable unless they break within the first 30 days after purchase. Since the tonal qualities of each instrument are unique, we cannot accept string returns for reasons of tone, including false strings.

Sheet Music Restocking Charge

Unless the music received is defective or has been shipped in error, all returned music will be subject to a restocking charge of $2.00 per item.

Blemished/Trade-In

Stock quanities are not guaranteed for Blemished or Trade-In products, including instruments, bows, and cases.

Typographical Errors

Shar Music believes all prices and statements to be true at the time of publication and endeavors to provide accurate information. Shar Music is not responsible for typographical errors or fluctuations of color due to monitor limitations.

Sales Tax Policy

Unless otherwise noted, items sold by Shar Music are subject to sales tax, in accordance with the applicable laws of that state, for the following: California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming.

If you are purchasing on behalf of a tax exempt organization, please email us your tax exempt certificate at taxexempt@sharmusic.com or call us at 800.248.7427 for more information.

Canadian Customers: All applicable duties and taxes will be reflected in your order total.

Fax Orders

734.519.5030 within the USA, Canada or internationally.

Please be sure to include the following information:
1. Full Name
2. Account number (if you have it)
3. Full Billing Address
4. Full Shipping Address-if different (note: UPS or FedEx does not deliver to PO boxes)
5. Daytime telephone number with area code
6. Valid credit card number with expiration date
7. Items being ordered (item or product numbers if applicable) with full description
8. Ship method desired (exonomy, express, 2nd day air, or next day)

Mailing Address:
SHAR Music
2465 S. Industrial Hwy
Ann Arbor, MI 48104
USA

*Please note that this is not a secure transaction. We recommend that you call or fax us your credit card information.

Order Restrictions for International Orders (including Canada)

• Credit cards accepted for most orders: Visa, Mastercard, Discover, or American Express. Order must include valid billing address for card used.
• Some orders may require payment via wire transfer. You will be contacted with instructions and fees if this applies to your order.
• We are unable to backorder any out of stock items. If items on your order are not in stock, your order will be held until all items are available to ship.
• Yamaha products may not be shipped outside the US.
• All international orders must include a valid email address and phone number.
• All international orders will be charged a US$5.00 processing fee.
• Online ordering for shipments outside the US and Canada is not available at this time. Existing customers may email our International Ordering Specialists for assistance at cc@sharmusic.com.