Security and Privacy Policies
Terms of Use & Policies

Terms Of Use
Intellectual Property
Governing Law; Users and Visitors Residing Outside the United States
Frequent Requests
Security Policies
Privacy Policies
Cookie Policies

Last updated May 23, 2018

Terms of Use

By visiting or using this web site or related services, you agree to be bound by these Terms of Use and our various Policies as well as other rules we may establish for use of our web site and related services.

To create an account or make a purchase on our site or through any other channel that we may offer, you must be 18 years old or over, or able to enter into a binding legal contract. You are responsible for your account and all activity on it, including keeping your password confidential. If you believe your password has been compromised, you should contact us immediately.

We reserve the right to limit the amount or type of business we do with you or to decide to cease doing business with you, for any reason whatsoever, or for no reason, as long in doing so we are not violating the laws of the State of Michigan or of the United States.

While using our site or related services you may not impersonate another person, post offensive, harassing or untrue comments, interfere with other peoples' use of the site or services, interfere or attempt to interfere with the functioning of the site or services, violate any law of the State of Michigan or of the United States, or take any other action that is intended to cause problems for other users or visitors, the functioning of the web site or related services or of any of our service providers. If you do any of these things, we may prohibit your use of our site or related services and if necessary seek damages from you.

We may periodically change any of our Terms or Policies without providing prior notice. We recommend that you read these Terms and Policies each time you use our web site.

Intellectual Property

All content on our web site and related services is copyright Shar Products Company, with all rights reserved. Our content is protected by copyright, trademarks and other rights under the law. Additionally some content may be protected by copyrights, trademarks or patents held by others, who have authorized Shar Products Company to use their intellectual property.

As a condition of visiting or using this site you acknowledge and agree that you will not attempt to use any content, whether descriptive text, photographs, audio, video or in any other form without obtaining written permission from us first.

Governing Law; Users and Visitors Residing Outside the United States

Shar Products Company, Inc. is located at 2465 S. Industrial Hwy, Ann Arbor, MI, 48104, USA and we are incorporated in the State of Michigan.

All actions between you and us, including use of our web site or other services as well as the terms of these Polices, shall be governed by and construed in accordance with the laws of the State of Michigan and of the United States, without giving effect to any principles of conflicts of law, and without application of the United Nations Convention of Controls for International Sale of Goods. You further agree that any action taken at law or equity arising out of or relating to these Terms, Polices and use of our web site of other services shall be filed only in Michigan state court or Federal court for the Eastern District of Michigan, and consent to the personal jurisdiction of these courts for the purpose of litigating any action.

All web site visitors and customers who order via the web site, telephone, email, mail or in any other manner acknowledge that they fully understand and agree to our Terms of Use and our various Policies and to the collection, storage, and processing of their personal information in the United States of America.

Visitors who use our Web site or related services in any manner and who reside outside the United States do so of their own desire and are responsible for compliance with their local laws and further understand and agree that since Shar Products Company has its place of business in the United States of America that any and all provisions of the European Union General Data Protection Regulation 2016/679 ("GDPR"), or any other similar law or regulation from any country or international body other than the United States of America does not apply.

Frequent Requests

Unsubscribing From Emails
To stop receiving our email newsletters, please use the link at the bottom of the email you received from us, or you may call us at 800.793.4334, email us, or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. Please be sure to provide us your exact email address that you wish unsubscribed, as well as your customer account number if available, so that we can be sure to identify you correctly.

Canceling a Catalog Subscription
To stop receiving our catalogs and other postal mailings, please call us at 800.793.4334, email us, or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. Please be sure to provide us your exact name, address and/or email address, as well as your customer account number if available, so that we can be sure to identify you correctly. Catalog and other mailings are planned and sent to the Post Office 4 – 6 weeks in advance, so it is possible that you may still receive a mailing after you request removal from our list.

Correcting and Updating Personal Information
To update your information (name, address, telephone number, email address and credit card information), please call us at 800.793.4434, visit My Account on our web site or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.

Security Policies

We follow industry-standard policies to protect our users' information. When you submit sensitive information via our web site, your information is protected both online and off-line. However, no method of transmission over the internet or electronic storage is completely secure under every possible circumstance, so we cannot guarantee its absolute security under all conditions. Your account is protected by a password, which you should choose carefully and keep private in order to secure your information.

What We Do to Protect Your Information
When our registration/order form asks users to enter sensitive information such as credit card numbers, that information is encrypted and is protected with the best encryption software in the industry – 256-bit Secure Sockets Layer (SSL) encryption. While on a secure page, such as our order form, you will see the lock icon displayed by your web browser become locked, and you will see the first few letters of the web address (URL) in your browser window change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."

While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. All sensitive payment information is protected in accordance with Payment Card Industry Data Security Standards (PCI DSS) and access to this information is strictly limited. All of our users' information, not just the sensitive information, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information and access is only through password protected sessions. Finally, the computer system and backup systems that we store personally identifiable information on are kept in physically secured environments.

What You Can Do to Protect Your Information
We recommend that you use the latest version of your browser software and download security updates for your browser and operating system as they become available. We also recommend that you only install software if you are certain it is from a trusted source, and that you use both firewall and anti-virus software on your computer. Be sure to log out of your account and shut down the web browser before leaving your computer, especially if you are using a public computer. Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.

Links to Other Sites
This web site contains links to other sites. Shar Products Company has no control over and is not responsible for the security and privacy practices of these other sites. We encourage you to read the security and privacy statements of any web site you visit.

Security Policy Changes
If our security policies change, we will post these changes on our web site. You should periodically review our security policy.

Questions
If you have any questions about the security at our website, please send us an email.

Privacy Policies

We value the trust you place in SHAR, and we are committed to respecting your privacy and the security of your personal information. This policy describes the information we collect and how we use it.

What Information We Collect
We collect personal information about you under a variety of circumstances, such as when you place an order with us, request information, sign up for our email newsletters, post a review or blog comment, submit a photograph, video or audio file, receive a gift, create an account or any other activity when you provide us with your personal information. We may also receive data about you from other sources such as customer surveys and your string community related interests, which we may combine with your personal data in order to better understand your needs and interests. We follow generally accepted standards to protect your information, including your purchase history, in a secure manner. We collect non-personal information about all visitors such as how you navigate through our Web site by using data gathered with cookies and/or other online tools such as pixel tags.

How We Use Information
We collect your personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on promotions or products that may interest you.

Information We Share with Others
We contract with other companies to provide certain services, including web site hosting, web site analytics, credit card processing, chat, advertising, email distribution, shipping, and name and address verification. From time to time we may contract additional services. We provide these companies only with the information they need to perform their work. Our contracts with these companies prohibit them from using this information for any other purpose and from sharing this information with anyone other than Shar Products Company.

We do not share your personal data, including postal or email addresses, with anyone for their marketing purposes.

We may also disclose your personal or non-personal information upon governmental request, in response to a court order, or when otherwise required by law or regulation to do so.

Photos, Videos and Testimonials
If you submit a photo, video, testimonial, product review or other such information for display on our web site, catalogs, showroom or elsewhere, we may post this along with your name. If you wish to update or delete this information, please send us an email.

Retention of Personal Information
We will retain and use your personal information for as long as necessary to meet our business requirements and legal obligations. In particular, if you have made a purchase from us, we are generally unable to delete your account, as we must maintain business records required by the Michigan Department of Treasury and the United States Internal Revenue Service.

Your Choices about Communication from Shar
If you prefer not to receive catalogs or email newsletters from us, please call us at 800.793.4334, email us, or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. You can also unsubscribe from our email newsletters by using the link at the bottom of each email.

Please be sure to provide us your exact name, address and/or email address, as well as your customer account number if available, so that we can be sure to identify you correctly. Catalog and other mailings are planned and sent to the post office 4 – 6 weeks in advance, so it is possible that you may still receive a mailing after you request removal from our list. If, due to human error, you continue to receive unwanted mailings, please contact us again and we will make every effort to correct the situation.

Communicating with You
We may contact you directly or through a third party service provider as necessary to process your order, respond to a request, provide customer service or other business purposes. We may use email, telephone calls, SMS text messages, automated phone calls, postal mail or other methods, depending on what contact information you have provided us and the nature of the communication. For example, in most cases after you place an order you will receive an email confirmation and an email with package tracking information.

We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. If no longer wish to receive promotional emails, you unsubscribe by using the link at the bottom of each email, by logging into your account, by calling us at 800.793.4334 or through this link.

We also send user site and service announcement updates. If you have created an account, you are not able to unsubscribe from service announcements, which contain important information about the service.

Links to Other Sites
This web site contains links to other sites. Shar Products Company is not responsible for the security and privacy practices of these other sites. We encourage you to read the security and privacy statements of any web site you visit.

Correcting and Updating Personal Information
To update your information (name, address, telephone number, email address and credit card information), please call us at 800.793.4434, visit My Account on our web site or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.

Children's Privacy on Our Web Site
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have information about a child under 13, we will make every reasonable effort to remove it. Additionally, in order to create an account or make a purchase on our site or through any other channel that we may offer, you must be 18 years old or over, or able to enter into a binding legal contract.

Privacy Policy Changes
If our privacy policies change, we will post these changes on our web site. You should periodically review our privacy policy.

Questions
If you have any questions about our privacy policies, please send us an email.

Cookie Policies

We use cookies and other technologies to understand, improve and protect our web site. A cookie is a piece of data that is stored by your Web browser on your computer. They allow us to collect non-personally identifiable information such as your IP address, browser type, operating system and screen size. They allow us to enhance your online experience. For example we use cookies to remember what items are in your Shopping Cart, recognize you when you return to our Web site and study how our customers navigate through our Web site and which products they request in site searches. They also allow you to check out faster if you have created an account on our web site.

We may also use pixel tags (which are also called clear GIFs, web beacons, or pixels) to tell us what parts of our web site you have visited.

We use IP addresses from our web site Log File to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We may also contract with other companies who use cookies or other online tools to provide and track services both on and off our web site. These company's cookies are subject to their policies, however we contractually prohibit these companies from sharing this information with anyone other than us.

You have the ability to control and limit the use of cookies, usually through settings on your browser or through third party software, however if you block or delete cookies from our web site you will not be able to use many of the services of the site.

Cookie Policy Changes
If our cookie policies change, we will post these changes on our web site. You should periodically review our cookie policy.

Questions
If you have any questions about our privacy policies, please send us an email.