Save for a better case
I have owned this case for approximately a year so this review is not a simple "it's great out of the box/after a week" review. I wish I would have been able to save for a better case but I needed a hard case immediately after having purchased a step-up cello. I do not come from affluence so I didn't have a lot left over after purchasing the cello and bow at the time. Lesson learned.
Things to note:
Because of the metal buttons on the flaps that hold the bows in, I have scratches on the front of my cello. This will be a costly repair and while that seems simply a cosmetic issue, if you know about revarnishing, you'll know that may affect the sound of my instrument in ways I will not be able to control for and runs the possibility of it not sounding like/as good as when I purchased it. The magnets they use are weak and come undone in the case easily during normal transport which both scratch the cello and allow for the bows to come loose in the case and scratch the cello as well. I more than once had to very carefully remove a bow that became entangled with my bridge after it came out of the holder. Not good.
The strap that holds the neck came loose early on and the plastic clip fell off altogether after about a month. Be very cautious when opening your case and never do it upright because you can not rely on the strap.
The back handle you use to pull the case using the wheels cracked completely off. I'm not entirely sure why as there was no incident that occurred that would cause it to crack off. It started with one side and then, because of the pressure on the other, the piece came completely off.
One of the straps came unsewn at the bottom and thus became useless. Before that the straps would slide out of position easily so I was constantly readjusting them. I purchased the Shar backpack with straps and that solved that problem rather well and is a product I highly recommend for saving your back and shoulders. The straps on that item stay in place after adjusting and are well padded and comfortable.
This is also a very heavy case and for a 5' woman, this gets to be cumbersome. The weight may be an issue for younger students.
The case does not latch easily. You have to make sure to align the top and bottom well and while you'd think that would merely involve closing the case, you often have to bend the plastic edges to fit into the grooves so that the latches will latch, much less align. If you're looking for a case that you can easily close, latch, and go, this is not one I would recommend. Some days it's easier and some days it seems being a magician would be handy so I could get the lid to align with the rest of the body so I can latch it. I sometimes need assistance. I am not a simpleton so this isn't a matter of user error.
Please note that this case has not been dropped or suffered any damage or shock outside of normal use transporting the instrument to and from school, performances, and rehearsals in a vehicle. This is after normal use. Save for a Bam if you can. Peers who own them seem to be very happy.
In this case it does seem that you quickly learn that you do get what you pay for. What I initially saved in cost was negated with the need to purchase the backpack system and will be far more costly than a mid-level Bam after I get my cello repaired after the scratches to the front. People have suggested fixes but one shouldn't have to make several modifications to an item merely to prevent damage or to ensure that the case functions in the most basic way a case should.