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Designed
in the United States to our exacting specifications with our lifetime
warranty against any flaw in workmanship or materials. These defects
include any flaws and/or failings, created as a result of faulty
manufacturing, related to the structure of the case itself, nuts and
bolts, screws, or case handle.
Normal
wear and tear, which is most often related to the case cover, is NOT
covered by this warranty. Broken zippers, discoloration, or worn case
covers can be fixed and/or replaced for a certain fee. All repair fees
will include the cost of the labor as well as the materials needed to
fix the case. We will contact you with the repair quote, unless you give
us an authorization to fix the case up to a certain amount. Your
approval is required in order for us to proceed with the repair.
What
defects are repaired at no cost to me?
Within the first year of purchase, most defects will be fixed free of
charge. This includes broken or poorly installed zippers, any problems
with the case cover (materials coming apart), or any major or minor
esthetic flaws that do not necessarily undermine the functionality of
the case. These nonfunctional defects are only covered within the first
year.
Defects related to the case structure, shell, handle, screws or
anything that holds the case together, are covered during the lifetime
of the case.
Who
determines if a repair is covered under the warranty?
All American cases sent to us for repair are inspected. Upon careful
inspection, our experienced repair technician determines whether
something is considered a manufacturing flaw or is simply a result of
excessive case (ab)use or lack of good care. Based on his
recommendation, we will either fix the damage at no cost to you, or our
American Case Representative will contact you with the estimated repair
fee.
Who
pays the shipping costs?
After the
first year of purchase, the customer is responsible for all shipping
costs, to and from Shar. Within the first year, we would send UPS to
pick up your case for evaluation. We would also mail the repaired or
replacement case back to you free of charge.
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