Security and Privacy Policies
Security & Privacy Policies
Terms of Use & Governing Law

Last updated October 7, 2009

Frequent Requests

Canceling a catalog subscription
To stop receiving our catalogs and other postal mailings, please call us at 800.793.4334, email us, or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. Please be sure to provide us your exact name, address and/or email address, as well as your customer account number if available, so that we can be sure to identify you correctly. Catalog and other mailings are planned and sent to the post office 4 – 6 weeks in advance, so it is possible that you may still receive a mailing after you request removal from our list.

Unsubscribing from emails
To stop receiving our email newsletters, please call us at 800.793.4334, email us, or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. Please be sure to provide us your exact email address, as well as your customer account number if available, so that we can be sure to identify you correctly. You can also unsubscribe from our email newsletters by using the link at the bottom of each email. Unsubscribing from emails will take effect within 1 business day.

Correcting and Updating Personal Information
To update your information (name, address, telephone number, email address and credit card information), please call us at 800.793.4434, visit My Account on our web site or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.

Security Policies

We follow strict policies to protect our users' information. When you submit sensitive information via our website, your information is protected both online and off-line.

What We Do to Protect Your Information
When our registration/order form asks users to enter sensitive information such as credit card numbers, that information is encrypted and is protected with the best encryption software in the industry – 128-bit Secure Sockets Layer (SSL) encryption. While on a secure page, such as our order form, you will see the lock icon displayed by your web browser become locked, and you will see the first few letters of the web address (URL) in your browser window change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."

While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. Finally, the computer that we store personally identifiable information on is kept in a secure environment at our Ann Arbor, MI headquarters.

What You Can Do to Protect Your Information
We recommend that you use the latest version of your browser software and download security updates for your browser and operating system as they become available. We also recommend that you only install software if you are certain it is from a trusted source. Be sure to log out of your account and shut down the web browser before leaving your computer, especially if you are using a public computer.

Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.

Links to Other Sites
This web site contains links to other sites. Please be aware that Shar Products Company is not responsible for the security and privacy practices of these other sites. We encourage our users to read the security and privacy statements of any web site you visit.

Security Policy Changes
If our security policies change, we will post these changes on our web site. You should periodically review our security policy.

Questions
If you have any questions about the security at our website, please send us an email.

Privacy Policies

We value the trust you place in SHAR, and we are committed to respecting your privacy and the security of your personal information. This policy describes the information we collect and how we use it.

What Information We Collect
We collect personal information about you when you place an order from our catalogs or on our Web site, make a purchase in our Ann Arbor Showroom, rent an instrument though our Showroom or School rental program, return an item or make an exchange, inquire about our services, request a catalog, receive a gift, create an account at sharmusic.com, sign up for any of our email newsletters, enter a contest or participate in a survey.  We keep your data, including your purchase history, in a secure database.

We also collect information about how visitors navigate through our Web site by using data gathered with "cookies" and/or other online tools such as "pixel tags."

How We Use Information
We collect your personal information in order to provide you with the services you request and to process and deliver your order.  We also may use your personal information to provide you with customized communications and keep you updated on promotions or products that may interest you.

Information We Share with Others
We contract with other companies to provide certain services, including web site hosting, credit card processing, shipping, and name and address verification.  From time to time we may contract additional services such as email distribution or market research.  We provide these companies only with the information they need to perform their work. Our contracts with these companies prohibit them from using this information for any other purpose and from sharing this information with anyone other than Shar Products Company.

Occasionally we make our postal mailing list (names and addresses only) available to other companies or organizations, primarily within the string community.  We do not share your email addresses with anyone for any purpose. If you do not want to receive mailings from other companies or organizations and prefer that we do not share your mailing information, you may opt-out by contacting us.

We may also be required to disclose specific information upon governmental request, in response to a court order, or when otherwise required by law to do so.

Your Choices about Communication from Shar
If you prefer not to receive catalogs or email newsletters from us, please call us at 800.793.4334, email us, or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. You can also unsubscribe from our email newsletters by using the link at the bottom of each email.

Please be sure to provide us your exact name, address and/or email address, as well as your customer account number if available, so that we can be sure to identify you correctly. Catalog and other mailings are planned and sent to the post office 4 – 6 weeks in advance, so it is possible that you may still receive a mailing after you request removal from our list. Unsubscribing from emails will take effect within 1 business day. If, due to human error, you continue to receive unwanted mailings, please contact us again and we will make every effort to correct the situation.

Cookies, Pixel Tags and Log Files
A cookie is a piece of data that is stored by your Web browser on your computer. They allow us to collect non-personally identifiable information such as your IP address, browser type, operating system and screen size. They allow us to enhance and your online experience. For example we use cookies to remember what items are in your Shopping Cart, recognize you when you return to our Web site and study how our customers navigate through our Web site and which products they request in site searches. They also allow you to check out faster if you have created an account on our web site.

We may also use pixel tags to tell us what parts of our web site you have visited.

We use IP addresses from our web site Log File to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We may also contract with other companies who use cookies or other online tools to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own purposes or from sharing this information with anyone other than us.

Email Addresses
We use your email address to email you as necessary to process your order, respond to a request or provide customer service. For example, in most cases after you place an order you will receive an email confirmation and an email with package tracking information.

We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. If you do not wish to receive promotional emails, you may opt-out here.

We also send user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services in regards to issues relating to their account via email or phone.

Links to Other Sites
This web site contains links to other sites. Please be aware that Shar Products Company is not responsible for the security and privacy practices of these other sites. We encourage our users to read the security and privacy statements of any web site you visit.

Updating Your Information
To update your information (name, address, telephone number, email address and credit card information), please call us at 800.793.4434, visit My Account on our web site or write to Shar Products Company, 2465 S Industrial, Ann Arbor, MI 48104. Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.

Children’s Privacy on Our Web Site
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have information about a child under 13, we will make every reasonable effort to remove it.

Privacy Policy Changes
From time to time, we may use your information for uses not previously disclosed in our privacy policy. If our privacy policies change, we will post these changes on our Web site. You should periodically review our privacy policy.

Questions
If you have any questions about our privacy policies, please send us an email.

Terms of Use

By visiting or using any features on our web site, you agree to be bound by these policies. We may periodically change these policies without providing prior notice. We recommend that you read these policies each time you use our web site.

Governing Law; Users and Visitors Residing Outside the United States

Our Privacy and Security Policies and Terms of Use will be subject exclusively to the laws of the State of Michigan, without regard to its conflict of law principles. Shar Products Company makes no representation that any of these policies comply with the laws of any other country. Visitors who use our Web site and who reside outside the United States do so of their own desire and are responsible for compliance with their local laws. By providing any personal information to Shar Products Company, all Web site visitors and customers who order via the web site, telephone, email, mail or in any other manner, and reside outside of the United States, including in counties of the European Union, fully understand and agree to our Privacy and Security Policies and to the collection, storage, and processing of their personal information in the United States of America.