Shar Music Returns & Exchange Information
Returns and Exchanges

Return Policies
Return Procedures

At SHAR Music, your satisfaction is our TOP priority. We stand by our products, and will exchange or return a damaged or defective product to ensure your complete satisfaction.
Return Policies
- All merchandise purchased from Shar Products has a 30-day unconditional guarantee from the date of purchase except when noted below.
- All defective merchandise purchased from Shar Products is returnable up to one year from purchase except when noted below.
- All non-defective returns must be in like-new condition, with all accessories, instructions & boxes included. If they are not, we do not accept returns, or at our discretion, a restocking fee will apply.
- You may ship your package back to us via USPS, UPS, or FedEx. We recommend using trackable and fully insured method. You will be responsible for return shipping charges unless your product is defective or was shipped in error. Unless authorized in advance, SHAR will not reimburse expedited or international shipping expenses, no matter the reason for return.
- Exceptions to the above policies apply to the products listed below. Please click the appropriate product category for more details.  If you have any questions, feel free to contact a Customer Service Representative at 800.793.4334 or email us.
Instruments & Bows Strings Sheet Music
Media Playonair Shoulder Rests Instrument Parts

Instruments & Bows
All non-defective instruments or bows are backed by our 30-day money back guarantee. These items must be returned in "as new" condition. Otherwise, repair costs or depreciation due to damage may be charged.
If you have received a damaged or defective instrument or bow, please contact our Customer Service Department at 800.793.4334 between 10am - 6pm EST for a replacement and return instructions.

Strings
Please inspect your strings immediately upon receipt. Unopened strings may only be returned within 30 days, so that we may supply all our customers with the freshest possible strings. Installed strings are not returnable, unless they break within the first 30 days after purchase. Because the tonal qualities of each instrument are unique, we cannot accept string returns for reasons of tone, including false strings.

Sheet Music
Sheet music must be returned within 30 days of purchase. Unless the music received is defective or has been shipped in error, all returned music will be subject to a restocking charge of $2.00 per item. We will waive this fee one time as a courtesy.

Media (dvds, cds, vhs, and software)
These items are non-refundable unless defective. If defective, they must be returned within 30 days of purchase for same title replacement only. No refunds will be given.

Playonair Shoulder Rests
All Playonair shoulder rests are covered by a Lifetime Warranty to be free from defects in workmanship and materials. For more information, please contact our Customer Service Department at 800.793.4334.

Instruments Parts
All non-installed instrument parts must be returned within 30 days of purchase. Installed instrument parts are not returnable unless defective. If deemed defective, these parts must be returned within 30 days of installation, for replacement only, up to one year from purchase.


Return Procedures
- If your package should arrive damaged, contact our Customer Service Department at 800.793.4334. We will arrange for the carrier to pickup and inspect the package(s). For purposes of returning items back to us, please retain the original packing materials.
- For all other return reasons, call our Customer Service Department at 800.793.4334 to obtain a Return Authorization (RA) number. Using this number will help ensure a prompt and accurate credit. When you call, your return shipping options will be discussed. SHAR will NOT pay for unauthorized return shipment methods, regardless of the reason for return. Expedited return services will not be covered unless they have been preauthorized by SHAR. If you fail to obtain an RA number, the maximum return shipping that SHAR will reimburse you for will be for Ground shipping, regardless of the reason for return.
- You will be responsible for return shipping charges unless your product is defective or was shipped in error.
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Fill out the return form on the back of your packing slip. If you do not have your invoice, you can print the online version* of our return form. Complete the information about the item(s) you are returning, the reason for the return, and what you would like in exchange for the item (choose refund or exchange).


*You will need to download this free Acrobat Reader program if you don't already have it on your computer to be able to view/print this form.

- Package the item(s) carefully and with the appropriate padding. Be sure to include the return form with your returned item(s).
- Seal the box well and affix one of the return labels (attached to the return form) to the outside of the box. Fasten the mailing label securely with cellophane tape, and write your Return Authorization number on the outside of the box.
- For return shipments where you are responsible for the shipping costs you may ship your package back to us via USPS, UPS, or FedEx. For your protection we recommend using a trackable and fully insured method as you are responsible for the package until it arrives in good condition at SHAR.
- For return shipments where SHAR is responsible for the shipping costs, the SHAR representative who issues your Return Authorization number will provide you with an authorized shipping method. Expedited shipping will NOT be paid for unless preauthorized by a SHAR representative, no matter what the reason for the return.
International Returns
- Because of the high cost of international shipping, SHAR cannot accept returns from addresses outside the US and Canada. In general we require a US address to ship your order to, and if you need to make a return, you should use this address as your shipping address. You will be responsible for any shipping costs to get it to this US address. The maximum SHAR will reimburse you for any reason is for Ground Shipping from that US address to SHAR.